In a kitchen store in Lake Chelan, Washington, Glenn bought this little cutting board. He really liked it but unfortunately it got a crimped corner after we shoved it in a cupboard back home. I emailed the company (that also makes mousepads, by the way) in Illinois just to ask if there was a way to straighten it. 'No,' they said, but they would mail out a new one, which they did! They certainly didn't have to since it was our fault it got damaged, but it was very much appreciated. Bravo, Microthin.
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Monday, September 20, 2010
Magic Slice cutting board
One last addition to the trip report - I must mention the Microthin company. Since excellent customer service seems a rarity these days, it stands out when it happens.
In a kitchen store in Lake Chelan, Washington, Glenn bought this little cutting board. He really liked it but unfortunately it got a crimped corner after we shoved it in a cupboard back home. I emailed the company (that also makes mousepads, by the way) in Illinois just to ask if there was a way to straighten it. 'No,' they said, but they would mail out a new one, which they did! They certainly didn't have to since it was our fault it got damaged, but it was very much appreciated. Bravo, Microthin.
In a kitchen store in Lake Chelan, Washington, Glenn bought this little cutting board. He really liked it but unfortunately it got a crimped corner after we shoved it in a cupboard back home. I emailed the company (that also makes mousepads, by the way) in Illinois just to ask if there was a way to straighten it. 'No,' they said, but they would mail out a new one, which they did! They certainly didn't have to since it was our fault it got damaged, but it was very much appreciated. Bravo, Microthin.
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